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Howard Ain, Troubleshooter: Mortgage Modification Help Alert

CINCINNATI (Howard Ain) -- A woman seeking to modify her home mortgage ends up paying a company that claims it can help her.

But, as Local 12 Troubleshooter Howard Ain says, she now feels she was deceived and wants her money back.

Deborah Spencer of Harrison says she called her mortgage company about a mortgage modification. But, before that was worked out, she went on an out-of-state vacation with her family.

"We were on vacation and I got ill. I had spoke with my bank about trying to modify my loan on my house because I ended up on social security disability."

While still in the hospital, she got a call on her cell phone from a law firm that said it would help with her loan modification. It faxed documents for her to sign, faxed them to the hospital, where she was recovering.

Spencer: "I was on medication and they were very incessant. They called constantly, oh we can send everything right over and get started right away."

Spencer was then asked for money.

Spencer: "They wanted me to give them 29-hundred dollars for a retainer. And they said well, faith just give us $1450 now."

Spencer sent them the money using her debit card. When she returned home, she called her mortgage company representative who told her he never heard of that law firm and questioned the whole thing. The contract says Spencer has 5 days to cancel the deal and she tried to do that as soon as she got back home.

Spencer: "Wouldn't give me a last name, just said his name was Randy and pretty much said well we have your money, you're not going to get your money back."

But what about it says 5 days in writing you can cancel?

"They said it didn't matter."

I couldn't get any answers from the company, so I told Spencer to file a complaint with the Ohio Attorney General. She did and now I'm happy to report the company says it will return her money because she didn't use the retainer.

Now, Spencer is going to represent herself in getting her mortgage modification and wants to warn others to be careful if you get such offers.




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