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Howard Ain, Troubleshooter: E-quick Debit Card Problem

Updated: Wednesday, October 15 2014, 10:41 AM EDT
CINCINNATI (WKRC) -- Many people love to use debit cards to pay for things because they are fast and convenient.

Even the state of Ohio uses them for child support payments. But, a local woman ran into a major problem when she tried to use her card. So, she called on Local 12 Troubleshooter Howard Ain for help.

Joann Cafferky of Batavia has an e-quick debit card from the child support bureau.

She's had no problems until last month when she went to an ATM. "I put my card in, entered my pin number and it said processing please wait. Processing, processing, please wait. In less than a minute it says can't process this transaction at this time, try again later."

When she tried again, she received this message that there were insufficient funds in her account. She wanted 440 dollars and knew the money was there, but got the same notice when she tried again.  Soon she learned "when they processed it the first time they took my money out."

Sure enough, when she checked her account on the internet it shows the money was taken out by that ATM last month, even though she did not get the money!

Cafferky  complained to managers at fifth third bank and the e-quick card. "Its 440 dollars and to me that's a car payment and electric bill, daughter's lunch money. That's what the money was for and I'm waiting on it and they're telling me I'm going to have to wait 45 to 90 days."

So I contacted Fifth Third Bank and jobs and family service in Columbus, which manages the child support payments. Howard is happy to report, a Fifth Third Bank worker checked, confirmed the problem, and returned the money to her e-quick card.

I also found out Cafferky and others don't have to use a debit card, they can get their money deposited directly into their bank account.

That way they can also avoid the fees charged after one free withdrawal each month. Cafferky says she'll change to direct deposit.

Watch video HEREHoward Ain, Troubleshooter: E-quick Debit Card Problem

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