Troubleshooting

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Updated: 5/26/2004 12:23 pm
If you're experiencing problems with your wireless phone, try troubleshooting before taking it to a dealer for service. If nothing appears on the liquid crystal display, or LCD screen, the phone may need to be turned on or the battery might require charging. If a no-service, or out-of-service message is displayed, you've likely traveled outside your coverage area or you might have a weak signal. Make sure the antenna is fully extended, if applicable. If you press buttons and nothing happens, your phone may be locked. Enter your code to unlock the phone. When a call does not go through, check the signal strength, re-check the phone number you're dialing, and check to see if you're out-of-service. Also, try pushing the 'send' button again. When you hear a fast busy signal after placing a call, it generally means that there's heavy network usage or that you've traveled out of range. However, it could also be an indication that your phone is improperly programmed or that your antenna is damaged or broken. If you can hear the other party but they're unable to hear you, your phone may be muted. Finally, if you can hear the other party only faintly, try adjusting the volume on your phone.

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