Why do I get a busy signal?

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Updated: 5/26/2004 12:23 pm
Have you ever tried to connect to your Internet service provider and gotten a busy signal? This is bound to happen once in a while. Just try connecting again. Since lots of people are using the system at the same time, lines are constantly being freed up as other users disconnect from the system. What if you still can't connect after several tries? Here is what you should do. First, make sure that you're really getting a busy signal, by dialing the number on your regular telephone. If you get a whistling sound, the line isn't busy, and you should try your computer again. If you get a fast busy, the circuit is busy, and you should wait a few minutes before trying your computer again. If your computer keeps telling you that the line is busy, but when you call the number on your telephone you don't get a busy signal, then your modem may not be working. Second, if the line is actually busy, and your Internet service provider has alternate dial-up telephone numbers, try calling these. Third, if the lines are busy for an extended period of time, call your Internet service provider's technical support line. They can inform you if there is a problem, and when it will be fixed. Fourth, if all the lines are busy, then try connecting again at a different time of day when fewer people are using the Internet.

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