It's the beginning of the biggest shopping season of the year, and a time some people may regret the items they buy.
So, do you know your rights if you want to cancel an order and get back your deposit?
Local 12 Troubleshooter Howard Ain shows why one local woman was surprised she couldn't get all her money.
When Zondra Bowling wanted to put new carpet in her Morrow house, she went to a store, found the carpet she wanted, put down a deposit and ordered it.
Three days later she called the store saying she wanted to cancel the order.
ZONDRA BOWLING:"I thought as a consumer I had 72 hours to cancel and I decided to have some painting done first."
Bowling says all she wanted to do was delay receipt of the carpet until she had a chance to paint the walls in her house.
BOWLING: "I just want to paint first and that's when he said well we have a problem if its already en-route."
Bowling had paid a $2600 down payment on the carpet but when she got a refund from the store, she didn't get all her money back.
BOWLING: "I had a check for $1315 dollars which was about half of my deposit. He kept $1284.24 cents and said that was a restocking fee."
But a look at the receipt shows no mention of such a fee-- and it doesn't say whether or not the deposit is refundable, something that's supposed to be disclosed on the receipt, according to Ohio Consumer rules.
BOWLING: "There's a sign there that said 25% restocking fee on special orders but that was never pointed out to me. It wasn't on my contract."
I contacted the Ohio Attorney General's Office which agreed a store can keep the deposit as long as it is disclosed on the receipt.
Failure to disclose it is a violation of the Ohio Deposit rule.
In this case, the store owner says he was unaware of the law and was passing on the cost he had to pay.
But he's offering to give Bowling a full store credit for that money if she wishes, and I've passed on his offer to her.
