An elderly Loveland woman says she is no longer going to be so trusting after paying for repair work, that was never completed. Her daughter called on Local 12 Troubleshooter Howard Ain for some help.
Mary Ann Coates says it all began early last month following many calls to her mother Juanita's home. "She had received some phone calls asking if she needed any carpet cleaning or any repairs done in her home and I guess they called her several times."
Finally Mrs. Case agreed to have some work done. "She wanted the wallpaper removed from the walls in her bedroom, the room painted and new carpet put down."
The company wrote up a contract and Mrs. Case agreed to pay about $600, in fact she paid it upfront. "They did take up the carpet and never returned."
Although the company did come here and paint, clearly it seems they're far from finished because what they did do leaves a lot to be desired. "He said I have to have the money to buy the carpet. they brought carpet out. I picked out the color and everything. The just never ever returned a call they just ignored everything we did. I did actually contact Mason police and they did advise me that the only thing I could do was take them to small claims court. Its learned me a good lesson, a real good lesson not to do anything like that again. Even if they say they need the money? Well so do I."
It was more than a month later when they contacted me and I called the company. Although the company didn't return my call either it did show up the very next day and complete the job. Coates says they even re-painted the walls and it all looks quite nice now.